Looking for Answers about Tetra Aquatic Reptile Heater?

Hi,
The reptile heater should be at 78 degrees unless the room temperature is more than ten degrees cooler. They are designed to work within this ten degree range from room temperature. If you can rule this out, then please contact us by email: consumersupport@unitedpetgroup.com, or by phone: 1-800-526-0650. These heaters are pre-set so there is no way to turn up the heat. Your heater may be defective. You might also want to use a second thermometer to make sure you don't have an inaccurate reading. A couple degrees from 78 would not be defective, but if it is more than that it may be.

Hello,
The heaters must be fully submerged. So long as they are fully submerged, they should not overheat the auarium. We do make Reptile heaters that have a protective green cover over them, specifically for turtles. This green plastic case keeps the turtles from banging against the glass with their shell. Using this type heater is recommended.

Contact our customer service department at 1-800-526-0650. I'm not sure as to why neither heater worked for you, but we may be able to help you over the phone.

Please contact our customer service department at 1-800-526-0650. It sounds as though the thermostat may have an issue. Sorry for the inconvenience!

The light would not stay on. You would need a thermometer for the tank.
Thanks.

If by take it apart, you mean remove the outer cage, and wipe the heater itself down, then yes, we would recommend doing that. Use plain hot water to clean it. If you tend to have minerals in your water, use a wet cloth with some white vinegar. Clean it gently then rinse well in warm water.

BREX

If the temperature in the tank has reached the set temperature of 76-80 degrees, you will only notice the light when the temperature starts to drop and the heater needs to raise it again. It is generally pretty subtle, coming on only for a moment or two then going off again, as it brings the temperature back up. It does not allow it to drop much before it comes on, so it does not need to stay on for long to keep it at the proper temperature.

BREX

Yes, in fact, we recommend 2 heaters for fish tanks over 30 gallons. In regards to yours being an amphibian or reptile tank, do the same, just bear in mind how many gallons you will actually place in the tank.

BREX

You can try to let it cool down for a half an hour, and reset it but it may be shot. They do not like being on, outside of water. :-(

BREX

Not with that particular heater, no. Please return it to the store for an exchange.

BREX

No, it cannot, and no, it does not.

BREX

They are sold through retail pet stores like Petsmart, Petco, etc, and online at companies like www.lllreptile.com, www.thatfishplace.com, www.petmountain.com.

Pricing will vary depending on market.

BREX

No, that would not be normal. Check for any moisture inside the heater. If you see any, return the heater to the store and exchange it.

BREX

Fire bellied newts should be kept around 65-70 degrees. There are other newts, found in more southern climes, that require heaters, yours will not.

BREX

Did the water temperature drop? It will only come on when it needs to, and it only stays on for a few moments, so you may have easily missed it coming back on.

BREX